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Wednesday, 24 August 2016

Learnings!



I must be quite honest, before I enrolled into the course I had very negative perceptions of digital business solutions in South Africa mostly because of the low levels of digital infrastructure, low literacy rates and socioeconomic equalities of South Africa. But after engaging with some of the international students within the course I soon realized it was only matter of time before South Africa became technologically inclusive. For me, my technological entrepreneurial thinking for this market would go as far Uber, Vodacom’s Mpesa, online banking, social media and entertainment.

I now honestly believe that a simple app(application) on someone’s mobile phone can do more than just provide convenience for users but rather create a new world of opportunities for entrepreneurs.  This explained why Naspers, which is a company based in Cape Town, has invested so much in acquiring and developing online platforms that combine new ways of doing business. This exposure amplified my thinking about globalization its possibilities. I’m confident to say that South African entrepreneurs will one day catch onto this wave especially amongst black entrepreneurs once they are done being tender entrepreneurs (public sector entrepreneurs) and conspicuous consumers that display achievements by the flashy products they acquire. Maybe then, they will soon become young driven zippies who are ambitious and creative. I have told myself that ORA Hygiene will definitely participate in a form technological even through we are selling disposable toilet seat covers, I think this is what led my groups decision into developing a website for the company.
The purpose of the website is to completely cut off the middle man in the transaction by allowing consumers to directly buy goods (Disposable toilet seat covers) and to cut out the middle man(Retailer) to essentially reduce costs and increase.


I have learnt that I like to be in control, not with regard to being in charge of every situation, but rather knowing that if a situation works out or not, I am the one that made the decisions.  I need to learn to let go of certain things, and trust that they will be completed by those around me.

As part of a group, I have learn that I am not the only one that needs to be motivated, and that motivating those around me is just as essential.  We all have our own strengths and although we are all capable of doing different tasks, one can never assume that the tasks that are given to others have been completed to a satisfactory level.  One constantly needs to ensure that all the different parts of a group are working together in generate the overall success of the team.


A big factor that I have leant regarding a business is that it is not possible to have everyone trying to make decisions because then no decision is made and the process gets delayed for nothing more than a simple waste of time.  A business needs one leader that is able to then delegate to those in the team.  This allows for a more structured decision making process. 



On a personal level I learned that I have become accustomed to having control over what is going on around me and being able to influence the outcomes. This, however is not a sustainable or realistic way to go about life. During the course of the holidays I realised that I need to let go of certain factors that are not within my reach and that certain things will happen regardless of my efforts. There were a few things that need to be voted on in the group and assumed that the votes would go my way with a bit of influencing but sometimes the way I view things may not be the way they should happen. I’ve realised that some of my habits are not constructive and I’m working on changing them.
As a group we keep forgetting that we have different strengths and contribute in our own ways but constantly and sometimes harshly get reminded that we each have different roles. Through these reminders we learn to take a step back and let others do what they’ve been entrusted with doing. We always get our desired outcome but sometimes it just takes a little bit longer than it should. But every time we play our roles from the beginning we are far more impactful than when we try to deviate from the norm.
As a business we’ve learned through trial and error not to make rash, uncalculated decisions. Although it has worked out for us in the end, at the time it may have not been the correct decision to make. We bought a different type of paper than we had planned to get and that was made in a rushed decision, instead we should have re-evaluated other options and then proceeded. However, it worked out because production was able to start a lot sooner. Things like that will not always work out in business and one must always stay composed while making decisions.


While doing market research I learnt that a good business idea is nothing without background research of why it would work and why it wouldn’t, and also if it will work how do you now execute it. I learnt that doing research on the product is where the real work starts since this is where you have to find out about the little pieces that make your product and bring them together, from, suppliers, consumers, key resources needed, and distribution channels etc. This journey has taught me that with any business venture I might want to embark on in the future, research is where I need to begin
The first thing I learnt here was that collaborative effort is very powerful and it’s by far greater than solo effort in business, I realised this through assessing myself and asking myself if I would have been able to do everything on my own and there was just no ways I would have pulled it off, the initial research and supplier contacting and visits that had to be done were too much. So in order to gather everything we needed we had to delegate and divide the work by assigning each team member with research tasks they had to complete alongside their deadlines, so this meant that everyone had to perform since everyone was to be held accountable for their work and if one person slips up then this would mean that we slow down and a team and a business, and that’s one thing we do not want since we are limited to time. So I learnt that accountability within a group is important and it helps people stay faithful to the roles.

As a business I learnt that it is always crucial to step out of your zone and seek consultation help from other professionals or entrepreneurs who are already in industry, I realised this through our meetings with the directors and Stuart. In these meetings we got some of the best advice we could ever wish for and some of the things that we were told are things that we could have never thought of and slowly we are getting a sense of direction on how to run and market a successful brand. One thing that I learnt as a business is that input from the targeted consumer is important while doing research since this helps you build a product, and brand that is tailored to their specified requirements or needs.

Tuesday, 23 August 2016

Woman's Month Initiative

August is know as woman's month, but why only August.  A marketing project that we are currently trying to do, is extending Woman's month into September as ORA's Woman's month.

Lets be honest, ORA's hygiene covers are predominantly aimed at the female market.  So an initiative that we are currently in the process of trying to arrange is the concept of ORA's Woman;s Month.  We are looking at playing the concept as asking why woman only have one month within the year.  So, We are attempting to make September, ORA's Month to think about women and increase out marketing of the product.  #ORA'sWoman'sMonth

Monday, 22 August 2016

Sales Affiliates

In a way to try and increase our sales reach, we have decided that it would be beneficial to try and employ sales affiliates but on a commission basis.  The way that this would work is that for every unit that the affiliates sell for R20, they will receive R 5 commission.  This is our way of doing two things:

1. Increase our product reach withing the surrounding areas.

2. It helps people that are interested in making some extra money do so with a commission as an incentive.

We feel that this is good way of trying to generate work within the community.

Thursday, 18 August 2016

Sales Pipeline and Customer Relations

With the product now made and various sales venues open, it is now time that a proper sales pipeline is brought into place.  The pipeline that we currently have includes places along the lines of:

1. We Love Summer
2. Tour Bus Companies
3. Toilet rental companies
4. Tourist stores
5. Events companies and organisers.

A major learning curve is that sending the relevant parties an email and waiting for a reply simply will not work.  You need to send the email in the morning, and follow up with a phone call that afternoon.  Then, depending on the outcome of the phone call, either go and see the potential customer, or send a follow up email within two days time, and repeating this until an agreement is reached, or they say to contact them again after a certain period of time.

It is this constant communication that will not only ensure a hopefully positive sales agreement, but will also show the customers that you are organised and have the ability to effectively communicate with them about the product and this sets you on a road to a good working relationship between you and the customer.  A step further is the customer relationship would be to change the standard customer relationship to a customer experience, where the customer has a good experience every time they deal with you.  Customers will remember the way that you made them feel, and this is a contributing factor to the retaining of current customers.

Wednesday, 17 August 2016

Website

We now have a LIVE website.  This is an amazing benefit that we now have available to us.  This not only explains our product to potential customers and contact information, but can be used as a marketing tool.  The website has been receiving great comments so far, and we are hoping that we will receive many more.  An interesting comment that we received was that we should add an online order system, so that the product can be order in single units or in bulk orders.  This has been a good bit of insight that we are learning from and will hopefully have is sorted soon.  The appearance of the website was designed to look clean and have a fresh feeling to try and convey the message of a hygienic product and yet relaxed!

Tuesday, 16 August 2016

Product Research

So now that we are trying to get the product into the different residences in and around campus, we are looking an doing a survey to try and evaluate the possible potential to see if this will really be as beneficial as we possibly think it will be.

This survey wont be complicated, but will instead be simple and short in order to try and get as many surveys completed as possible in a set amount of time.  This research will basically dive into whether the need for the ORA product is really needed within the residences and the benefits that will be achieved once the product is in.

Once we have the results of the survey, we are hoping to be able to submit this research information to the relevant boards or committees, and try to get this product purchased by the board for the use by the students.  It is a hygienic concern that has been raised before, and we now realise that aiming at our immediate surrounding consumers, might indeed be one of our most profitable avenues to pursue.

Monday, 15 August 2016

PnP Possibility

A result from the Expo was we got to speak to Mrs. Ackerman from PnP, and she seemed to show an interest in the product.  This being said, it was mentioned that we could potentially have this product placed into PnP stored.  This would be a great opportunity, but in order for this to actually happen, we need to look into getting the product approved by the SABS and ensureing the all of our suppliers are BEE compliant. this is definitely something that we are interested in doing, as the potential is amazing.

Friday, 12 August 2016

Expo Sales

Finally had a chance to review the sales outcome from the exhibition.  We started out with the expectation of selling approximately 400 units of the product on the day.  Unfortunately we did not meet this target which was a disappointment to us, but we gained insight from the experience.  We realised that the expo was perhaps not the best location for us to sell such a product, and that the product will succeed better in a bulk sale situation.  We were only able to sell about 60 units on the day which only generated about R 1200 in sales.

This is a difficult product to sell as it is a hygiene product, and unfortunately there is this feeling of awkwardness buying it in public.  We are still trying to break this feeling, but it is still proving to be hard.

Thursday, 11 August 2016

Expo Experience

So we had the Genesis Exhibition yesterday...such good fun!  It is amazing how quickly everything can be set up if you are organised.  The experience that we gained from the exhibition is definitely something that we can uses in the future to try and transform out sales pitch, even throughout the day the sales pitch was changed several times, depending on who the customer were.

The interesting point of a sales pitch is that a message has to get across in a very short amount of time.  This amount of time is where the problem and solution need to be stated and a trust connection needs to be established.  One might think that trust is not necessary within a sales interaction, however this is wrong.  The trust that needs to be built is necessary so that the potential customers  can feel as though you really care about them, and they relax. This is an important step to helping bridge the sales pitch to the customers option to purchase the product.  Dont just try and sell, try build a relationship.

Wednesday, 10 August 2016

Expo day!!!!


EXPO finally took place and although we did not sell as much as we wanted we learnt a lot today, and we also came out a proud bunch since the key note speaker of the day Suzanne Ackerman acknowledged our greatness in front of the masses by pointing out that our product and brand were the ones that spoke to the her most and for that she gave us shopping vouchers.

Some of the key learnings I took from expo are:

personal

During the exhibition I learnt that selling is a whole different ball game and it took persistence, and the right pitch for me to be able to close a sale, sometimes I had to hold a conversation with the customer to a point where I was cracking jokes and talking comfortably with them, and then they would feel the need to buy the product. I then realized that people will most likely buy your product if they like you as a person or in a way you have them buy into you first by making them laugh and also holding a decent convo. So overall I learnt that as much as the product or idea is important if people buy into you as an individual first they are also more likely to buy what you are selling.

Group

as a team we needed to sell and to do that we needed a pitch and one that works. So we sat down and though of a uniform pitch we could use and we agreed on one that made the customer let us know about their public bathroom problems from the word go and then we would introduce the solution to them. we used the pitch and we switched it up a bit as the day went on but most importantly we kept on asking each other what how individual customers reacted to the pitch and we collaborated on how to get better and by the end of the day we had a pitch that was not only good but one that was uniform to the team and also aligned to the vision of the day which was to sell. so key group learning is that collaborative effort is always a thousand times than individual  better if practiced over and over again.


business learning

as a business we did not sell as much as we thought we would, this was due to the fact that our product was something new and most people felt a bit shy to purchase so they just didn't. so we learnt that a good product and great pitch will not always get you sales due to the conditions and setting of the environment on a particular day, what I mean by this is that expo was not the best place for us to sell our product due to the shy nature of humans and students in particular, we need a channel that can bring forward the product in a softer and more approachable manner,  and we also realized that person to person sales is not necessarily where our business is but bulk sales with bathroom dispensers is where the real business is.


Tuesday, 9 August 2016

Setting up stall

We have set up our stall, our products are nicely packaged and we have overcome all the hurdles that we faced while preparing for expo and in that way we are quite confident and looking forward to selling some hygiene covers tomorrow.


Monday, 8 August 2016

getting things right

We spent the whole of today trying to get things right with the designing of different posters for our stall and printing them in different sizes so that they can be in line with our vision for the stall. The posters are looking amazing and tomorrow on we will be setting up on campus since it is a public holiday. One of our team members was also able to secure product display stand for free to use on expo and that has increased our confidence.

Saturday, 6 August 2016

voice acting and packaging

The voice acting for the animation video took place today and I am quite confident about the end result that will come out, and I am sure the people will also love it. Every team member has been tasked with packaging 200 packs each this weekend and so far everyone is not complaining and it is a rather doable task.

Friday, 5 August 2016

Getting hands dirty

The expo committee has been paid all the monies due to them, and each team members has popped out the required R300 needed for expo so now there’s no excuse for us to not make expo happen. Today we also had to cut the extra packaging material using a gelatine by the library on campus, this was not a fun thing to do but it really felt like ORA hygiene is our baby and for it to grow we will need to get our hands dirty with the hard labour at times if it is required at the time.


So although people can help you out with your product no one else will put in the energy and passion required for it to reach greater heights, but yourself.

Thursday, 4 August 2016

Things looking great

Our Facebook page is looking good with the new content that has been uploaded on to it and people who have liked the page are loving it. Our script for the animated video is done, and two girls have agreed to do the voice acting this coming Saturday, so we are excited about that as a team. We have also purchased the poster like material but now we have to cut the sheets in half ourselves using a gelatine, then fold them, and place them in the individual packs. The poster like material will be able to do about 800 packs so we will all need to package at least 200 packs.

Wednesday, 3 August 2016

Expo costs

After assessing the total costs we would need to cover for expo we agreed as a team that we would each need to loan the business R300 in order to be able to cover everything from posters to display of products. Speaking of displaying of products we still haven’t gotten a proper way to display it apart from the rental quotes on broucher stands that would amount to a R1000 a day.


Lesson of the day “it takes money to make money” you can’t run way from that, as an entrepreneur it must be something one understands and accepts.

Tuesday, 2 August 2016

Progress

We are trying as a team to push as hard as we can. We have seen some progress today, since our professional photoshoot for our pictures that we need for posters and social media has been done and it’s looking good. We were also able to find a poster like material that we can use for our packaging to look nicer, and we tried it out and it looks legit, although the cost per packet goes up by 80 cents with the inclusion of the extra material it is very much worth it, and following today we know that better days are coming and we will be able to make expo happen.

Monday, 1 August 2016

Facing problems

Expo is a week away and as a team we are still far from getting everything in place. Our product packaging is not appealing at all, our bank account balance is very low and the expo team is requiring that we pay for stalls, and VIP catering fees for the day, and we still need to cover other expenses of our own for expo to happen. Our Facebook page has been up and running but has no content since we still haven’t taken professional pictures of our product, so there’s almost nothing to display at the moment.

So this Monday has just been a reminder to the team that we still need to get going in order to make things happen just the way we want them to.